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RV Ice Box - FAQ
We offer these Frequently Asked Questions so you might know more about our
company and the products we deal in.
Question: Are the prices on this website for the
complete refrigerator?
Answer: No. We only sell the replacement cooling units for rv
refrigerators. The metal coils on the back of your refrigerator are
removable, so if the cooling unit goes out, you can replace just the coils
without having to buy a new refrigerator.
Question: Do you sell cooling units for the "DE"
Norcolds?
Answer: No. We specialize in rebuilding ammonia cooling units for rv
refrigerators that are powered by electric or propane. The "DE" units
use Freon refrigerant.
Question: How hard is it to install?
Answer: Well, changing the cooling unit isn't as difficult as it might
appear. There are no special tools, no welding or solder connections to
make. The cooling units simply bolt to the back of the refrigerator.
Question: Do you send installation instructions
with the unit?
Answer: No. We have a special link on this website with the
instructions for installing each cooling unit. You can view them here,
or print them, whichever you prefer. No paper instructions as sent with
the unit.
Question: Do I have to send my old unit back for
a core?
Answer: Yes, we require a core exchange for every unit we ship. We
tie the warranty in with the core exchange, meaning, if we don't receive a
core return, we won't honor the warranty on the new cooling unit. It is
important to us to get our cores back. That is how we are able to keep
our inventory up and the cost down.
Question: How do I return the old unit?
Answer: You simply use the original box that the new unit arrived in to
box the old unit. Then, notify us that the core is ready to be picked
up and we will send UPS to retrieve the box and return the core to us.
Question: Do you sell other parts for the rv
refrigerators beside the cooling unit?
Answer: No, because most of your local rv dealers will carry circuit
boards, heating elements and other common parts for your refrigerator.
Here, our business is remanufacturing the cooling units. That is what
we specialize in and that is all we sell.
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